Positive Help is defined by the people involved in it; our service users, our volunteers, our staff and our supporters. This page is designed to give you an insight into our organisation by telling you a bit about some of the many people that work to make Positive Help great.


CEO – Gillian Frayling-Kelly

Gillian joined Positive Help in June 2018 as Manager and within 10 months was named as CEO. Having over 10 years experience working in leadership roles in the charity sector and 20 years experience in a voluntary capacity she has brought a wealth of knowledge to the organisation. Having expertise in streamlining processes and cost efficiencies as Manager she ensured that Positive Help could expand its reach while staying within resources. As CEO she is using her skills to promote the organisation and have it recognised for helping to reduce the transmission rate of HIV and Hepatitis C in the Lothians.

She has worked with a number of health charities through the years enabling them to grow in size. Using a collaborative approach for a lot of this work she knows that involving people including service users, volunteers, trustees and staff ensures that the organisation is responsive to what is required.

Being a member of Girlguiding since she was girl and still actively involved running a Brownie Unit, helping with others units and being County Arts Advisor she knows the power and value of volunteering. She believes passionately that the volunteer model that Positive Help works with provides excellent outcomes for all involved.


Adult Services and Volunteer Coordinator – Melody McIndoe

I am the Adult Services and Volunteer Coordinator, I am responsible for the running of the  Adult Services of Supportive Transport and Home Support. My role also involves recruiting and supporting the wonderful volunteers that deliver these services.

Before joining Positive Help in August 2018 I spent three years leading on the development and delivery of sexual violence prevention and campaign work as part of the team that established the Highland’s rape crisis centre in Inverness. Both professionally and personally I am dedicated to working towards the elimination of all forms of social inequality, and continue to spend time in a variety of voluntary roles.

Working at Positive Help has given me the opportunity to learn from the people who use our service, and to work alongside our brilliant volunteers who give so much to make a tangible difference to the lives of our service users.


Administrator – Emma Simpson

I am the first port of call for any enquiries about our wonderful supportive services or our varied volunteering opportunities. I assist with the finances and writing fundraising reports for our grant makers. I also support the other members of the staff team, to ensure everything at Positive Help runs smoothly.

I have over a decade of experience in the third sector and have previously supported as a therapeutic horseback riding assistant, a befriender, a Childline Counsellor for the NSPCC, and in 2014, I completed a sponsored climb of Mount Kilimanjaro for Worldwide Cancer Research.

I joined Positive Help because of the immense difference the charity makes to its service users’ lives. I love being part of such a supportive organisation and helping people stay healthy and well.


Fundraising and Communications Officer – Charlotte Wylie

As the Fundraising and Communications Officer, I am responsible for telling our story to raise funds and raise awareness of the wonderful work we do.

I previously worked in London as an editor and copywriter before moving to the Edinburgh seaside in 2018. My previous experience has included fundraising for mental health charities, volunteering as a school reading partner and as part of the Communications Team for the Lewisham branch of the Women’s Equality Party.

I joined Positive Help because of its focus on providing practical and compassionate help to our service users, and I’m looking forward to telling Positive Help’s story and celebrating 30 years of changing lives in Edinburgh and the Lothians.


Children’s Services Coordinator – Bragela Hornal

I am the Children’s Services Coordinator at Positive Help, it’s my job to train and support our fantastic volunteers to act as mentors to some of Edinburgh’s most vulnerable children. Our Study Buddies meet with their young person each week to assist them with their learning needs, build their confidence and to help them become more resilient in often, quite challenging environments. I support the volunteers, children and families through this process.

Prior to joining Positive Help, I worked as an educator in museums and galleries in both Edinburgh and Fife, where I was responsible for developing learning programmes for schools and community groups, in line with the curriculum for excellence. I have also worked as a freelance art and drama teacher throughout Edinburgh which is very useful for liaising with teachers and understanding the needs of the children.

Working for Positive Help has allowed me to see first-hand the difference our services make to our local community. I love the flexibility we have to adapt our services to suit the mulit-layered and ever-changing needs of our service users.